Who We Are
We are InfaWorx, a provider of comprehensive data management solutions. As you read this document, you are currently visiting our website, which serves as a digital representation of our company. We are committed to delivering a great experience while you navigate our website, sharing materials you might be interested in, promptly clarifying any questions, and ensuring uninterrupted website functionality. This wouldn't be possible without your kind assistance, which you render by sharing your personal data with us. We understand that personal data is an extremely sensitive matter, and we take your privacy very seriously. To avoid any concerns, we’ve developed this privacy policy, which details our work with your personal data.
What Personal Data We Collect
InfaWorx collects data to provide you with direct feedback regarding our services. You provide some of this data directly, such as when you fill in contact forms or request information from us. We also collect data using technologies like cookies and receive error reports or usage data from software running on your device.
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources may vary over time but currently include:
Service providers that help us determine a location based on your IP address to customize certain products to your location.
Partners with which we offer co-branded services or engage in joint marketing activities.
Publicly available sources such as open government databases or other data in the public domain.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide data necessary to deliver a service or a feature, you may not be able to use that service or feature.
The data we collect can include the following:
Name and Contact Data :
First and last name, work email address, phone number, company name, and other similar contact data.
Demographic Data :
Information such as your country and preferred language.
Website Data :
Details of visitor behavior patterns, e.g., the website sections you visit and how much time you spend there.
Configuration Data :
Information about the network you use to connect to our website, including your IP address.
Error Reports and Performance Data :
Data about problems you experience with our services to help diagnose problems and provide solutions.
Troubleshooting and Help Data :
Information related to incidents you report, including contact data and details about your hardware and software.
Please avoid communicating personal data that we do not require, including payment data, in the description section of a contact form. We will not use this information and will store it only on our backup server. Do not share personal data not directly requested.
Our website is not intended for children or private individuals, and we do not knowingly collect data related to them. Parents can revoke consent, review, edit, or request the deletion of their children's personal data.
Why We Collect Personal Data
InfaWorx collects data for the following purposes: sending communications, including promotional communications; advertising; analyzing website visitor statistics; technical website troubleshooting; and improving website user experience.
We collect data to inform you about issues you’ve asked us to address, to contact you for additional information, to ensure our records are correct, and to check periodically that you’re happy and satisfied. We do not rent or trade email lists with other organizations and businesses.
To enhance privacy, we have built-in technological and procedural safeguards designed to prevent data leaks. We store data, such as your name, email address, phone number, and company name, in a secure database.
Additionally, you can sign up for email subscriptions and choose whether to receive promotional communications from InfaWorx by email, SMS, physical mail, and telephone.
Why We Share Personal Data
We will share your information with our Development Center, which will handle your request. Our Development Center must abide by our data privacy and security requirements and is not allowed to use personal data it receives from us for any purposes other than those specified above. To ensure an adequate level of protection, all obligations of the Development Center are established in an agreement between InfaWorx and the Development Center.
We will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to:
Comply with applicable law or respond to a valid legal process, including requests from law enforcement or other government agencies.
Protect our customers, for example, to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone.
Protect the rights of InfaWorx, including enforcing the terms governing the use of the services.
If third-party agents process personal data on our behalf in a manner inconsistent with the principles contained herein, we remain liable unless we prove we are not responsible for the event giving rise to the damage.
Please note that some of our website pages include links to products of third parties whose privacy practices may differ from those of InfaWorx. If you provide personal data to any of those parties, your data is governed by their privacy statements.
What Rights You Have
You are entitled to view, amend, or delete the personal information that we hold:
You may ask what personal data about you we hold and who the recipients of your personal data are, at any time.
You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge.
You may opt out of any marketing communications that we may send you. This choice does not apply to mandatory service communications.
You may recall your consent for the processing of your information at any time.
You may request erasing or updating your personal information here.
Email your request to our data protection officer at [insert email address]. We will respond to requests to access or delete your personal data within 30 days.
Cookies & Similar Technologies
InfaWorx uses cookies (small text files placed on your device) and similar technologies to provide our online services and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.
We use cookies and similar technologies for several purposes, including:
Other Similar Technologies
In addition to standard cookies, we may use other similar technologies to store and read data files on your computer. This is typically done to improve speed and performance by storing certain files locally. Similar to standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior. These technologies include Local Shared Objects (or "Flash cookies").
Notice to End Users
InfaWorx services are intended for organizations. Your use of InfaWorx’s website may be subject to your organization's policies, if any. If your organization is administering your use of InfaWorx’s website, please direct your privacy inquiries to your administrator. InfaWorx is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organization you are affiliated with, such as an employer or school, the owner of the domain (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files.
How We Secure Your Data
We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
For How Long the Data Will Be Stored
InfaWorx retains personal data for as long as necessary to provide the services and feedback you have requested or for other essential purposes, such as complying with our legal obligations and enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include:
Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years.
Is InfaWorx subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.
How We Change this Privacy Policy
We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.
How to Contact Us
If you have a privacy concern, complaint, or question, please email our Data Protection Officer at hr@infa-worx.com . We will respond within 30 days.