Overview

A major retail company implemented a comprehensive MDM and Data Governance solution to achieve a unified and trusted view of company-wide data, addressing challenges of scattered data across different countries and applications.

Business Requirement and Challenges

The client, operating in retail, restaurants, and other businesses, faced significant challenges in managing data scattered across multiple countries and applications.
The lack of a trusted, unified view of customers (B2B, B2C), suppliers, and items hindered their ability to make informed business decisions and maintain efficient operations.

Our Solution

To address these challenges, we implemented a robust MDM and DGOV solution:

Designed and built a centralized Master Data Management (MDM) solution to integrate and manage all types of customer, location, and supplier data, ensuring consistency and reliability.

Developed a PIM solution to manage products across food and non-food categories, streamlining product data management and enhancing data accuracy.

Implemented a robust Data Governance solution across various business units to enforce data standards, improve data quality, and ensure compliance with regulatory requirements.

Business Outcome

The implementation of the MDM and DGOV solution resulted in significant improvements:

Achieved a comprehensive 360-degree view of customer and associated master data, enhancing customer insights and engagement.

Established a unified view of recipe management for food data, improving operational efficiency and consistency.

Created a single catalog of all items and related supplier data, streamlining procurement and inventory management processes.

This case study highlights the retail company's successful transformation into a data-driven organization. By implementing advanced MDM and Data Governance solutions, the company achieved better data management, compliance, and operational efficiency, setting a new standard for data integration and reliability in the retail sector.